Andy Mattes
Member of the Group Board for Siemens Information and Communication Networks, Inc.
Mattes' keynote address will highlight future trends of the telecommunications and data networking industry, as well as timely updates about Siemens and its strategy for the future.
Sheila McGee-Smith
President and Principal Analyst, McGee-Smith Analytics
McGee-Smith will tackle the topic, "The Death of the Call Center…and the Birth of the Contact Center" with an insightful look at this vital topic for all involved in the industry.
Kenneth L. Dulaney
Vice President, The Gartner Group
Mobile computing promises access to information anytime, anywhere via a variety of end user devices. The potential productivity benefits are enormous but will only be realized by new thinking within the enterprise. Mobile computing will change the basic computing and communications paradigm by forcing enterprise IT to incorporate new networks, support hundreds of new devices that are not PCs, and satisfy sophisticated users with new application development approaches.
This presentation on mobile computing will address the following key areas:
- Social, qualitative and quantitative impact of mobile computing
- Applications that will take advantage of mobile computing
- The overall impact of wireless communications
- Identify how IT organizations will integrate mobile computers into existing and future internal and external networks
